Frequently Asked Questions

In such case please email us at info@mobatree.com or call us on 18001205562 we shall respond to
you within one business day.

To
check the warranty offered on the product please check the description of the
particular product you want to buy.
To claim your warranty you can write to info@mobatree.com or support@mobatree.com or call us on 18001205562 with the product
details and the invoice delivered to you.

Cash on delivery is available or you can make payment online through debit/credit cards, net banking etc.

You will receive a confirmation email and a whatsapp message on your provided number once the order is successfully placed. Once your order is dispatched you’ll receive an email and whatsapp message with your tracking ID to track your order.

All the orders are shipped by sellers through courier service who deliver the packages to your doorstep.

Please contact us by email at info@mobatree.com or call us on 18001205562 we shall respond to
you within one business day.

Mobatree is available to its users throughout the week from 10AM to 6PM. In case you don’t manage to reach us on our helpline please write to us at info@mobatree.com or support@mobatree.com we will get back to you real soon within 24
hours.

We provide free replacement on manufacturing defects. Please inform to us on support@mobatree.com,
we request you to please add relevant images showing the defective product and
we shall promptly ship a replacement to you. Mobatree maintains high QC standards with its seller and it is our utmost priority that you receive the
best quality product only.

The details about the return policy and duration are mentioned in the product description

Firstly it depends on whether you have a removable battery mobile phone if yes then you
can replace your battery by yourself. But if, you don’t have a phone with removable battery, walk in to your nearby mobile phone service or repair centres and get the installation done. In case you belong to Delhi NCR you can get in touch with our team they wil guide you.

Mobatree delivers all over India.

Please contact us by email at info@mobatree.com or call us on 18001205562 to make changes in
your delivery address.
Please note - You cannot change your delivery address once the order has been
dispatched

You will be able to track your order once the courier service ships the product and activate tracking. Please wait for the mentioned time frame to track your order online, most courier service take up to 24 hours to activate the tracking.

Don’t worry the courier service/ delivery executive will contact you for delivery of your order. It will be delivered to you within 24 hours of time frame.

The courier service delivering your order is responsible for making sure that your order reaches you within the delivery date. Rest assured you’ll get an SMS once your order is out for delivery.

In case of delayed delivery for your order, please contact us on email at support@mobatree.com or call us at 18001205562. We shall respond to you within one business day.